PRE-LAUNCH
Orders are not open yet
This page describes our intended service. Final rates, destinations, carriers and timing will be displayed before payment and confirmed with your order.
We will update this page before opening. Your mandatory consumer rights will continue to apply.
DELIVERY
From Dubai, delivered to you
Dubai
A 24–48 hour service is planned for eligible addresses after order preparation.
United Arab Emirates
Coverage and timing outside Dubai will be confirmed before launch.
International
Initial destinations, rates and any customs implications will be announced at launch.
Tracking
Where available, a tracking number will be shared after dispatch.
RETURNS
A 14-day window is planned
For eligible pieces, we plan to accept return requests within 14 days of delivery. The final procedure will accompany every order.
- The piece must be unworn, unwashed and in its original condition.
- Tags and hygiene protection must remain intact.
- Personalised or clearly marked final-sale items may be excluded, subject to applicable law.
- Return costs and instructions will be disclosed before purchase.
REFUNDS
Back to the original payment method
Once an accepted return has been received and inspected, a refund will be requested to the original payment method. Posting time will then depend on Stripe, the bank and the payment network.
A faulty, damaged or incorrectly supplied item will be handled separately in accordance with applicable consumer rights.
TAXES & DUTIES
Always clear before confirmation
Applicable taxes will be shown at checkout. For international destinations, we will state before launch whether import duties and fees are included or payable by the recipient.